Coordination for short-stay rentals
Run your Airbnb
without running it.
We coordinate your guests, cleaners, and fixers. You keep your team. The 3 a.m. messages, the back-to-back turnovers, the broken AC mid-stay — handled.
The chaos isn't the work.
It's the coordination.
Owners we talk to are rarely tired of cleaning or fixing. They're tired of being the inbox, the dispatcher, and the apology line — all at once.
Messages at 3 a.m.
Guests don't sleep on your schedule. Every late reply costs a review, and ten unread threads is a Saturday burned.
Back-to-back turnovers
Checkout at 11, check-in at 3. Cleaners need a plan, not a panic. One missed handoff and the next guest walks into someone else's mess.
Broken AC mid-stay
Something always breaks at the worst possible time. You need the right person, with the right context, on their way — without becoming dispatch yourself.
Channel chaos
Airbnb DMs, WhatsApp threads, calendar invites, voice notes from the cleaner. The work isn't hard. The coordination is.
How it works
Three steps. None of them yours.
- 01
Something happens
A guest sends a message. A reservation is confirmed. A checkout is two days out. The fridge starts beeping.
- 02
We read, decide, route
We sit between the channels. We draft the reply, schedule the turnover, and pick the right person for the fix — your cleaner, your handyman, your team.
- 03
Your team gets a clear task
A short message in the channel they already use. No app to install, no portal to log into. The guest gets a fast, on-brand reply. You get a quiet evening.
Behind the scenes we run our own coordination platform. You don't have to think about it. You see the result: things happen, on time, to the right person, in the right channel.
What we coordinate
One service. The whole loop.
Guest messaging
We answer guests across Airbnb, Booking, and direct channels. On-brand, in your voice, in their language. You see and approve anything that matters.
Cleaning coordination
We schedule turnovers around back-to-back stays, brief your cleaners with what changed, and confirm the job is done before the next guest walks in.
Maintenance dispatch
Broken thing? We pick the right person from your contacts, give them the context, and follow through until it's fixed. Receipts and photos kept on file.
Calendar sync
iCal feeds from every channel, kept honest. Double-bookings caught before they hurt. Cleaning slots auto-generated from real reservations, not memory.
Monthly recap
One short report a month: what was handled, what cost what, what the guests said, what to fix before next season.
Owner approval, when you want it
Default to autonomy where it makes sense, default to your sign-off where it matters. You set the line.
Where we sit
Between doing it yourself
and giving it all away.
| DIY | DYBS | Full management | |
|---|---|---|---|
| Pricing | Your time | Flat per-property fee | 20–30% of revenue |
| Your cleaners | Yours | Yours | Replaced |
| Your handyman | Yours | Yours | Replaced |
| Guest replies | You, eventually | Fast, on-brand | Generic templates |
| Margin | Yours | Yours | Theirs |
| Lock-in | — | Cancel monthly | Annual contracts |
Pricing
Flat fee.
No revenue cut.
We charge a flat monthly fee per property. No commission, no percentage of bookings, no surprise add-ons. The price scales with how many properties you have, not how well they perform.
Every owner's setup is different — number of properties, how many channels, how much approval you want in the loop. We'd rather quote you a real number than post a fake one.
Get a quoteQuestions
Things owners ask us.
Do you replace my cleaners or handyman?
No. That's the whole point. You keep your team — we just talk to them on your behalf so you don't have to. If you don't have a team yet, we can help you build one, but we won't insist.
How do you reach my team?
Wherever they already are — usually WhatsApp or Telegram. No app to install, no portal to log into. They get a short, clear message with everything they need.
Does the guest know they're talking to DYBS?
No. Replies go out from your account, in your voice. We sit behind your inbox, not in front of it.
Which booking channels do you support?
Airbnb today, Booking.com and direct bookings on the way. Calendar sync via iCal works for everything that exposes a feed.
Who handles payments and invoicing?
You do. We don't touch your guest payouts or your supplier invoices. We just make sure the right people are paid the right amount on time.
What about my data and GDPR?
Guest data stays in EU infrastructure. We act as a processor under your control, with a data-processing agreement on request. We don't sell or repurpose anything.
Can I cancel?
Yes — month to month, no long contracts. We'd rather earn the next month than lock you into the last one.
How does onboarding work?
A 20-minute call, a shared doc with the basics (your team, your tone, your house rules), and we're live within a week. We start in shadow mode so nothing goes out without your eyes on it, then loosen up as we earn trust.
Talk to us
Tell us what's
making you tired.
A short note is enough. We'll come back with a real quote and a 20-minute call to see if we're a fit.